Business Type: Global FMCG Supplier
At BHS Trading Sarl, we pride ourselves on delivering the highest quality fast-moving consumer goods to clients worldwide. Your satisfaction is important to us, and we are committed to addressing any issues with fairness and efficiency.
1. Eligibility for Refunds
Refunds are applicable only under the following conditions:
- Products are damaged, defective, or incorrect upon delivery.
- Goods are received past the agreed delivery timeline, excluding delays caused by customs, force majeure, or third-party logistics.
- Refund requests are made within 7 days of receiving the product.
2. Non-Refundable Items
Refunds will not be issued for:
- Products damaged after delivery due to improper storage or handling.
- Perishable goods with expired shelf life due to customer delay.
- Custom or special orders unless the product is faulty or misdelivered.
3. Refund Process
To initiate a refund request, please follow these steps:
- Contact our Customer Support team at [insert contact/email] with your order number and a clear description of the issue.
- Attach photographic evidence of the damage, defect, or incorrect item.
- Our team will review and verify your claim within 3-5 business days.
Once approved, we will:
- Issue a full or partial refund to your original payment method, or
- Arrange for a replacement or reshipment at no additional cost.
4. Return Shipping
- For eligible returns, BHS will provide return instructions and cover return shipping costs (if applicable).
- Items must be returned in their original packaging and condition.
5. Contact Us
For any questions or concerns about our Refund Policy, please contact:
Email: info@bhstradingsarl.com
Website: bhstradingsarl.com
