Shipping & Delivery Policy
At BHS Trading Sarl, we are committed to delivering your goods quickly, safely, and reliably — anywhere in the world. As a global FMCG supplier, our logistics network is built for speed, accuracy, and accountability.
1. Shipping Coverage
We proudly ship to clients and partners across:
- Africa
- Asia
- Europe
- North and South America
- Middle East and beyond
Whether your business operates in a remote area or a major hub, our delivery systems are designed to meet your needs.
2. Processing Time
- Order Processing: 1–3 business days after payment confirmation
- Custom Orders or Bulk Quantities: May require additional handling time (communicated during the quotation process)
We process orders Monday through Friday, excluding public holidays.
3. Delivery Timeframes
Estimated delivery timelines vary by location and shipment size:
| Region | Estimated Delivery Time |
|---|---|
| Local/National | 2–5 business days |
| Continental (Same Region) | 5–10 business days |
| International | 7–21 business days |
Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.
4. Shipping Methods
We work with trusted global and regional logistics partners, including:
- DHL, FedEx, UPS
- Local freight & courier services
- Sea freight and air cargo (for large shipments)
Shipping mode is selected based on order size, urgency, and destination.
5. Shipping Costs
Shipping costs are calculated based on:
- Destination country/region
- Order weight and volume
- Shipping method
Exact charges will be communicated during the checkout or quotation process. For bulk or recurring orders, negotiated rates may apply.
6. Tracking & Notifications
Once your order ships, you will receive:
- A shipment confirmation email
- A tracking number to monitor delivery progress
- Regular updates from our logistics team (for large or complex orders)
7. Customs & Import Duties
International shipments may be subject to customs duties, taxes, and fees. These are the responsibility of the recipient unless otherwise agreed in writing.
We provide all necessary documentation to support smooth customs clearance.
8. Damaged or Delayed Shipments
We take every precaution to ensure your goods arrive safely. However, if your order is:
- Damaged upon arrival
- Delayed beyond the expected timeframe
Please contact us immediately at [Insert Email] or [Insert Phone Number]. We will investigate and resolve the issue promptly.
9. Contact Us
For shipping quotes, delivery support, or logistics partnerships, please reach out:
📧 Email: info@bhstradingsarl.com
Website: bhstradingsarl.com
